Return Policy

How to request a return.

30-day return window

You may request a return within 30 days of delivery. To qualify for a change-of-mind return, the item must be unused, unopened and in the same condition as received.

Start with an email

Contact siphol6017@126.com with your order number, the item you wish to return and the reason for your request. We will provide the return instructions and address. Please contact us before sending any parcel; our business contact address is not automatically the return address.

Return shipping

For ordinary change-of-mind returns, you are responsible for the return shipping cost. Keep your shipping receipt and tracking details.

Damaged or incorrect items

If your order arrives damaged or contains an incorrect item, email us with your order number and clear photos of the item and packaging so we can review the issue and arrange the appropriate next steps.

Refund timing

After the returned item has been received and the refund approved, refund processing is expected to take 3–5 business days. Your bank or payment provider may need additional time to show the credit. If it has not appeared, check with your provider and then contact us for help.

This policy does not limit any mandatory consumer rights that apply to your purchase.